Privacy Policy

1. Introduction

Quara Holding ("Company", "we", "our", or "us") respects the privacy of its clients, website visitors, and users of its digital platforms. We are committed to protecting personal data and processing it in accordance with applicable laws and regulations in the Kingdom of Saudi Arabia.

By using our website, applications, or services, you acknowledge and agree to the practices described in this Privacy Policy.

2. Personal Data We Collect

We may collect and process personal data necessary to provide our real estate or any related services, including:

Full name;
National ID, Iqama, or passport number (where required);
Mobile phone number;
Email address;
National address or mailing address;
Property-related information;
Financial or banking information necessary to complete transactions;
Location data when using our website or applications;
Communications and correspondence with us;
Any other information voluntarily provided by you.

3. How We Collect Personal Data

We may collect personal data through:

Website and application forms;
Property inquiries and service requests;
Contracts, agreements, and transaction documents;
Email, telephone, and other communications;
Government authorities or authorized third parties where permitted by law;
Cookies and similar technologies;
Any other lawful source related to our services.

4. Purposes of Processing Personal Data

We process personal data for purposes including:

Providing real estate services;
Managing property sales, purchases, leasing, and property management activities;
Verifying identity and conducting necessary due diligence procedures;
Preparing and executing agreements and transactions;
Communicating with clients and responding to inquiries;
Managing customer relationships and service requests;
Complying with legal and regulatory obligations;
Improving our services, systems, and user experience;
Protecting our legal rights and interests;
Sending service-related notifications and updates;
Sending marketing communications where permitted by law.

5. Legal Basis for Processing

We process personal data where necessary for:

Providing requested services;
Performing contractual obligations;
Complying with legal or regulatory requirements;
Pursuing legitimate business interests;
Obtaining and relying upon your consent where required.

6. Disclosure and Sharing of Personal Data

We may share personal data with:

Governmental, regulatory, and judicial authorities;
Service providers, consultants, and professional advisers;
Financial institutions and payment service providers;
Technology and hosting providers;
Real estate brokers, agents, and business partners involved in providing requested services;
Any other party where disclosure is required or permitted by applicable law.

We do not sell or rent personal data to third parties.

7. Data Security

We implement appropriate technical, organizational, and administrative measures to protect personal data against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

While we strive to protect personal data, no method of transmission or storage can be guaranteed to be completely secure.

8. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal and regulatory obligations, resolve disputes, enforce agreements, and protect our legitimate interests.

Upon expiration of the applicable retention period, personal data will be securely deleted, anonymized, or otherwise disposed of in accordance with applicable requirements.

9. Your Rights

Subject to applicable laws and regulations, you may have the right to:

Be informed about the collection and use of your personal data;
Request access to your personal data;
Obtain a copy of your personal data;
Request correction, updating, or completion of inaccurate or incomplete personal data;
Request deletion of personal data where legally permissible;
Withdraw consent where processing is based on consent;
Submit complaints or inquiries regarding the processing of your personal data.

Requests may be submitted through the contact details provided below.

10. Marketing Communications

We may send you promotional materials, newsletters, property updates, and marketing communications relating to our services.

You may opt out of receiving marketing communications at any time by following the unsubscribe instructions included in such communications or by contacting us directly.

11. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

Improve website functionality;
Analyze website traffic and usage;
Enhance user experience;
Remember user preferences;
Support security and performance functions.

You may manage or disable cookies through your browser settings; however, doing so may affect certain website functionalities.

12. International Data Transfers

Where necessary for providing services or operating our business, personal data may be transferred, stored, or processed outside the Kingdom of Saudi Arabia. In such cases, we implement appropriate safeguards and protections in accordance with applicable laws and regulations.

13. Changes to this Privacy Policy

We reserve the right to amend or update this Privacy Policy at any time. Any changes will become effective upon publication of the updated version on our website or other official communication channels.

Your continued use of our services following any updates constitutes acceptance of the revised Privacy Policy.

14. Third-Party Websites

Our website may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices, content, or policies of such third parties. Users are encouraged to review those policies before providing any personal data.

15. Contact Us

For any questions, requests, complaints, or inquiries relating to this Privacy Policy or the processing of personal data, please contact us.